At MatSage, we are committed to delivering high-quality analytical services and ensuring customer satisfaction. We understand that, in some cases, you may need to request a refund or revision. This policy outlines the conditions under which returns and refunds are applicable and how you can initiate the process.
1. General Policy
Our goal is to provide accurate, reliable, and high-quality analysis. However, if you experience any issues with our services, we will do our best to resolve them. Refunds or service revisions may be provided under specific conditions as outlined below.
2. Eligibility for Refunds
We offer refunds under the following conditions:
- A refund request must be submitted within 7 days of receiving your analysis results.
- The refund applies only in cases of technical errors, incomplete reports, or discrepancies in the provided service compared to what was originally promised.
- If the service has been fully delivered as described, refunds will not be granted.
- Refunds do not apply to cases where the incorrect service was ordered due to customer error or a change of mind after the service has been completed.
3. Revision & Correction Policy
- If your analysis contains minor errors or inconsistencies, we may offer a free revision instead of a refund.
- Revision requests must be made within 7 days of receiving the service.
- Our team will assess the issue and determine whether a revision, correction, or refund is the best course of action.
4. Refund Process
If your case qualifies for a refund, please follow these steps:
- Contact us atinfo@matsage.comwith the following details:
- Order reference number
- Description of the issue
- Any supporting documents (e.g., analysis reports, correspondence)
- Our team will review your request and may ask for additional information if necessary.
- If your refund request is approved, we will process the refund within 5-7 business days using the original payment method.
5. Non-Refundable Services
The following services are non-refundable:
- Completed analyses that meet the agreed-upon specifications.
- Consultation fees for expert advisory services.
- Custom research and development (R&D) projects once work has commenced.
- Services delayed due to incomplete or incorrect information provided by the customer.
6. Contact Us
If you have any questions or need further clarification, please don’t hesitate to reach out to us. Our team is available to assist you and ensure the best possible experience.
📧 Email: info@matsage.com
📞 Support Team: Available during business hours
Thank you for choosing MatSage. Your trust is our priority, and we are committed to providing exceptional service. 🚀
